Phoenix Media PDX

PRODUCT TERMSTURNAROUND:
Phoenix Media, Inc. strives to print your order within two (2) business days after it is placed. Please note that circumstances beyond our control sometimes cause delays. Completion dates are, therefore, an estimate and not a guarantee. Phoenix Media, Inc.’s cut-off time for products is 3 pm Pacific Standard Time.

:: PRICING:
Prices on this website are subject to change without notice. Quotes are good for twenty (20) days from their original date of creation. All quotes not accepted within thirty (30) days automatically expire without any additional action by Phoenix Media, Inc.

:: CANCELLATION:
Customer may cancel an order before 5 pm of the same day the order was placed. No refunds will be given if that deadline has passed.

:: SUBMITTED FILES:
Customer is responsible for maintaining a copy of the original computer files, artwork and transparencies submitted (“Files”). Phoenix Media, Inc. is not responsible for loss of any kind or damage to media supplied by the client or for errors on supplied artwork furnished by the Customer. Until Phoenix Media, Inc. can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Files submitted are evaluated to determine if the Customer’s job can be completed as requested. Phoenix Media, Inc. will contact Customer regarding its ability to complete the job if problems arise or if further translating, editing, or programming is needed to use the Files. Additional work will be charged at the current rates. Phoenix Media, Inc. is not responsible for losses or damage to Files. Phoenix Medica, Inc. will archive a Customer’s File for up to one (1) year.

:: PRODUCT PROOFS:
By default, we do *not* provide proofs of your product. If you would like to receive a hard (or digital) proof of your product - you are required to input this request into the NOTES SECTION of the file upload order form. We are not liable for typography, color, or cutting issues that are due to clients negligence.

:: DELIVERY:
No quote includes delivery charges for Customer’s materials and supplies or the Customer's supplier to Phoenix Media, Inc. Phoenix Media, Inc. is not responsible for shipping delays and/or damage. Customer obtains title to the work upon delivery to the carrier at Phoenix Media, Inc.’s office and upon payment in full.

:: CLAIMS:
Customer claims for defects, damages, or shortages must be made within forty-eight (48) hours after delivery. If no such claim is made, Phoenix Media, Inc. and the Customer agree that the job has been accepted by Customer. Customer acknowledges through acceptance that Phoenix Media, Inc.’s performance has fully satisfied all terms, conditions and specifications.

:: SUBCONTRACT:
Phoenix Media, Inc. may assign any portion of the work required to another contractor without Customer’s permission.

:: QUALITY OF PRODUCT:
Phoenix Media, Inc. strives to have all orders free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the Customer a refund at our discretion.

:: SAMPLING:
Customer grants Phoenix Media, Inc. the right to use Customer's Files and products for samples or advertising purposes.

:: RETURNED CHECKS:
All returned checks shall incur a minimum fee of $35. Additionally, Customer shall be liable for all of Phoenix Media, Inc.’s other damages caused directly or indirectly as a result of the returned item.

:: CHANGES TO POLICY:
Phoenix Media, Inc. may modify this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise.

> go back to step 2