Phoenix Media PDX

When will I get my order?
Most of our products are shipped with an 18-24 hour turnaround. Please look at the bottom of the price chart for more specific times. Also, take note that all turnaround times are based on a Monday - Friday business week.

What Kind of files do you accept?
Send us JPEG, PSD, EPS, TIFF, or PDF. If you are submitting anything exported from Illustrator, please make sure that all fonts are converted to outlines. It is also crucial that your document is set to the appropriate size (File/Document Setup). We prefer not to have .PDF files but will accept them if necessary. When exporting out of Illustrator as a .PDF, there may be associated issues if transparencies were used.
Not yet edited

What is CMYK?
CMYK is a color process used by most printing companies. It stands for Cyan, Magenta, Yellow, and Black. Importantly, you must submit your order in this color mode as .RGB, LAB COLOR, or INDEXED COLOR. All require a change in color mode, and usually appear different than the original.

Must I flatten my image?
Absolutely! The only exception is when you are sending an image in vector graphics for Stickers or on CD graphics. This is also true for any images that require vector design.

What happens to my file once it is uploaded?
Once your file is uploaded, a member of our staff will review the file to make sure it fits our printing criteria. This includes making sure the file is CMYK, is scaled to at least 300dpi resolution, and has proper bleed and margins for a successful print job. Phoenix Media is not liable for any design issues that may occur during transmission of file. This includes corrupt fonts and file setup for scoring, folding, and die-cutting. Please check your files before submitting them to our server.

How do I submit my file to you?
We have 3 easy options!

:: Option 1. (Preferred option)

You can send files up to 75mb MAXIMUM.

1. Click Here - orders login page
2. If this is your first time uploading a file click "New Client? Register Here"
3. Fill out the form with all your company info and choose your own login and password.
4. Once this is complete, go back to the login page and type your login and password.
5. Choose the product you would like to order.
6. Fill out the order form. Then click ‘Order’.
7. Next click the front browse tab and find the file you are uploading. Double-click on it. The file name should now be in the display window near the browse tab. If you are uploading 2 sides, repeat the same process by using the back browse tab.
8. Finally, click ‘Begin Upload’.
9. Wait until it says ‘Upload Complete’. Also, please note that the order has not been uploaded if the screen reading ‘Upload Complete’ does not appear.
10. Once your order has been placed, you can place another order and log out.

Mission completed...

(Please note that you will receive an email confirmation with your order. If for some reason you do not receive one, please contact our office immediately, to verify whether your order was processed correctly. There may have been a problem.)

:: Option 2. (EMAIL)
We can receive up to 15mb MAXIMUM

Email files to: orders@phoenixmedia.com
Please be sure to add the following information:
Company Info:
Billing Info:
Product Type:
Size:
Quantity:
Shipping Info:
Special instructions:

:: Option 3 (FTP)
This is the option to use if the file is larger then 75mb

Phoenix Media Customer FTP Access

HOST: 12.180.49.237
USER: pmuploads
PASS: creatives

Please note: You cannot upload ZIP files or folders. This account is "read only" so you can only upload files you cannot download or view files in this folder.

If you have trouble connecting to the FTP server, make sure that PASV mode is disabled.

Notes: Please make sure you follow up with your order information via email by contacting: orders@phoenixmedia.com
Please include the following information:

Company Info:
Billing Info:
Product Type:
File Names:
Size:
Quantity:
Shipping Info:
Special instructions:

*If you need assistance, please call us: 503.977.0330

How do I receive my shipment?
Once your order is ready, there are a few different options. If you are based in the Portland area you can rather pick up your orders from our office or, for a small shipping fee, have them sent to your address. Otherwise, for non-local customers, we will deliver the goods to your place of business. We can make arrangements according to how fast you want the products shipped. Service charges may apply. Please call in advance to make sure we are in the office and to verify that your order is ready.

If you are not based in the Portland area, we have various shipping options: Greyhound, Alaska Air Cargo, UPS, Delta Dash and Southwest Air Cargo are a few to name. Please type how you want your package shipped in the NOTES section on the order form. Contact our sales office regarding cost and shipment details.

How do you pay us?
We take just about everything except for food stamps! You can save those for the groceries. Although, we do accept Cash, Check, Money order and all major credit cards. Payment must be received before we process and ship your order. If you are paying with a credit card, please call our office with the credit card number to complete the transaction. If you are paying by any other method, drop it off or mail it to our address. Conveniently, you can also make a direct deposit into our account. For details on Direct Deposit just give us a call.

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